Terms & Conditions

Many thanks for choosing Keep It Sweet as the place to buy your sweets and treats online. We are sure you won't be disappointed. Please spare a moment or two to read over our terms and conditions to ensure that you are happy with the service that we provide. Please note that any person(s) using and ordering from our site www.Keepitsweet.co.uk are deemed to understand and accept our terms and conditions. All feedback is gratefully received - especially those that let us know what else we can do to make things even sweeter. For that extra special idea there might even be a reward on offer, so don't delay and let us know what you think by sending us a mail at info@keepitsweet.co.uk. 

Delivery Terms

Standard Delivery

Our delivery structure is calculated for UK Mainland, and a select number of European countries.  Delivery to UK offshore destinations may incur an additional charge that we may contact you about if necessary. For any delivery queries please contact us. 90% of orders are dispatched within 24 working hours of ordering and 95% of customers receive their order within 2 working days. You may choose to have your order dispatched by either Royal Mail 1st Class Packet Post (if under 2kg including packaging) or courier.  Your order should arrive to you within 1-4 or 1-2 working days from the date of dispatch respectively.  Your postage costs will be clearly viewable at the checkout and are calculated by the weight or volume of the items ordered.  Please see guide below.

Smaller orders are sent via Royal Mail and larger orders via a courier which will require a signature on delivery, so please ensure that if you are not going to be in when your sweets might be delivered that you put any special instructions in the 'Delivery Instructions' box that is present during the order process. This will allow our courier to know what to do should you not be in and it may include instructions to leave with a neighbor or in a secure area. Please note that Keep It Sweet cannot be held liable for any parcels that our courier are asked to leave in a location in this manner. Failure to leave any special instructions will only delay the arrival of your sweets. If you are going to be out during the day why not have the sweets delivered to an address where someone will be able to sign for your sweets such as friends or a member of your family. Better still have your sweets delivered to your work address - a delivery from Keep It Sweet will brighten any dull day at the office.  If you are not in when Royal Mail deliver then they should leave a card providing instructions of when a re-delivery will be attempted or as to which local post office or depot your package can be collected from.

Next Day Delivery

Please note that UK Mainland orders for next day delivery must be completed and received by us by 1 p.m. the day before you want the sweets to arrive. A signature will be required at delivery address for all next day deliveries.

Delivery will be made by either Royal Mail special delivery or our courier. Again we have made this as simple and cost effective as possible, and prices are set by weight or volume.  See following table as a guide:

Note - due to restrictions of coverage of services we are not able to offer next day delivery to the following post code areas:  BT, JE, GY, IM,  AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30.

Next day orders received on a Friday will be delivered on the following Monday. However should you require a delivery on a Saturday we can arrange this but there will be an additional charge. Please contact us at info@keepitsweet.co.uk and we will work out the cost for you.

BFPO

Normal delivery charges will apply for all BFPO addresses.  However delivery schedules are dictated by BFPO timescales please see www.bfpo.org.uk for details.  Next day delivery service is not available for BFPO addresses.

European Deliveries

We currently deliver to the following European Countries.  Delivery will be calculated by the website and includes the weight of packaging materials.  An indication of costs is below:

Austria, Belgium, Denmark, France, Germany, Republic of Ireland, Netherlands.

The following countries are also available to select on the website but are charged at a higher rate.  Finland, Greece, Italy, Norway, Portugal, Spain, Sweden.

Rest of the World

Anything is possible,  is one of our motto's at Keep It Sweet, so if you want us to send sweets to somewhere outside of the EU, please get in touch and we will work out what can be done. Keep It Sweet cannot be held responsible for any delivery surcharges and import taxes or other official costs due on importing goods on delivery.Please note more economical shipping rates can be achieved for larger orders.  Full terms and costs for international shipping are available on request at enquiries@keepitsweet.co.uk

Out of Stock Items

Despite having a host of quality suppliers working hard for us to ensure that we can provide the quality, value and range everybody wants, at times an item or two will be unavailable. If this rare, but unfortunate event should occur we will do one of two things. Firstly we will substitute stock not available with something similar. If you are not happy with this replacement then no worries, simply follow our standard returns policy and we will swap the stock or simply credit you for it. If no similar item to that unavailable can be found then we will contact you and ask if you would like the rest of your order dispatched and the missing item(s) sent once in stock (at no extra postage costs), or if you would like us to hold back your order until everything is ready. Whatever the option chosen we aim to keep it sweet by always keeping you informed and ensuring that anything that is sent to you is of the finest quality and value.

Returns Policy

In order to ensure our customers receive the best level of service and are happy to indulge their sweet tooth at Keep It Sweet we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with sweets delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that Keep It Sweet cannot be held responsible and hence provide refunds/exchanges on stock effected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can effect some items.  Please note that items often stick together or alter appearance slightly, but will taste the same. Also during the hot summer months goods in transport can be effected by the heat so be aware that delicate items such as chocolate may not always look as intended, but they will of course still taste as good as ever.

Our Policy

Keep It Sweet should be notified within 48 hours of receipt of your order of any part that is unsatisfactory.  Please email us at info@keepitsweet.co.uk quoting your order number and full name and delivery address.  Once we have responded to your message goods must be returned within 7 days if requested by us. Please do not return any goods until we have replied to you.   Please send goods once confirmed to the address below:

Suite 2,
76-78 Shelley Road East,
Bournemouth
BH7 6HB

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip. Once received, items will be checked and refunds on goods and postage arranged where applicable. Keep It Sweet cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched. Gift vouchers and bespoke orders cannot be exchanged or refunded.

Keep It Sweet will only except goods for return and refund/exchange if supplied by us and will only refund the costs of fair return postage and original sale price of goods. No additional compensation will be available on goods returned other than that already stated, as Keep It Sweet are not responsible for any costs or losses incurred after costs of goods and return postage.

Keep It Sweet always strive to be fair and just when dealing with our customers’ genuine problems. Please "keep it sweet" for all other sweetie enthusiasts by not making false and tiresome complaints as we want to spend our time supplying the best sweets we can at the best prices and false claims will only slow up the process for genuine problems. Please note that our terms and conditions are in order to offer a simple and fair policy to deal with genuine complaints and do not affect statutory rights of either party.

Pricing and Payment Policy

Our mission at Keep It Sweet is to offer the best quality sweets online at the best value possible. We always aim to be amongst the best value online and offer price reductions to you through our increasing buying power and contacts in the world of sweets.

All our prices shown are for the quantity or weight displayed. Prices shown are not inclusive of delivery costs and these are clearly set out in our delivery terms and conditions. At times, due to circumstances beyond the control of Keep It Sweet, the cost of items may greatly increase. Although we aim at all times to absorb increasing costs to offer the best value around we may have to increase the cost of items offered in order to maintain quality. This will not affect orders submitted before the item at which our online advertised price is altered.

Prices advertised are inclusive of VAT at 20%, and goods will only be dispatched once payment in full has been received.  Customers can pay in full on-line via secure payments provided by Sage Pay and PayPal.  For bespoke orders, payment by BACs, cheque and postal orders please contact us at info@keepitsweet.co.uk and we will forward the details required to assist.

Allergy Advice & Ingredients

Keep It Sweet customers should be aware that all our sweets are manufactured and packaged in environments in which nuts may be present and therefore Keep It Sweet cannot guarantee that any sweets supplied are free of nuts and nut traces. In addition we strive to supply ingredients of all sweets on offer for the benefit of our customers on request at Info@keepitsweet.co.uk. Please note that ingredients provided are those from manufacturers' packaging and lists and are therefore as accurate as those available from sweet manufacturers, we therefore cannot be held responsible for their content. Keep It Sweet reserves the right to use alternative manufacturers for all sweets on offer and therefore cannot guarantee that the ingredients listed will match exactly those advertised. Please remember that Keep It Sweet only sources the highest quality sweets to provide you with the best tasting treats.

Copyright & Intellectual Rights

Please note that all images, intellectual property rights and content of these pages are owned and governed by Keep It Sweet Confectionery Limited. Unauthorized copying or replication of any part of this site will be deemed as theft and the strongest appropriate action will be taken - we have worked hard to produce this site and will do the utmost to protect our efforts. Should you of course want to talk to us about this site and its contents feel free to drop us a line at info@keepitsweet.co.uk.

Privacy Policy

Keep It Sweet strongly believes in protecting all personal information of our customers and any information that you provide is for the sole use of Keep It Sweet. We do not share any of your information with any third parties or affiliates and any such company or individual stating this should be reported to us immediately at info@keepitsweet.co.uk.

Keep It Sweet strongly believes in protecting all personal information of our customers and any information that you provide is for the sole use of Keep It Sweet.

What personally identifiable customer information do we collect?

Keep it Sweet stores customer address and contact details by way of the customer order details submitted. Keep It Sweet does not at any point collect or store customers bank details. This is always collected and stored by third party processors such as PayPal and Sage Pay.

The information Keep It Sweet does store is used to analyze sales and market trends. At no point is this information passed on to third parties for commercial use. Delivery details including shipping address, email and telephone number will be passed to our third party carriers to allow for a quick and efficient delivery service.

Customers may choose to be emailed by way of the Keep It Sweet Newsletter. Keep It Sweet reserves the right to contact customers via telephone and email when deemed necessary. E.g for delivery or stock issues.

All paper work containing customers confidential details are destroyed in a legally responsible manor.

If customers find any details to be inaccurate or wish their account details to be removed they should contact Keep It Sweet via email with the requested actions.

Keeping sweets sweet

At Keep It Sweet we package your sweets in a clean and hygienic environment and then heat seal each individual bag to ensure they reach you in perfect condition. In order to enjoy your sweets at their best we recommend that you consume them within 12 weeks of receipt, and that you store them in a cool, dark place, away from strong odours.